TERMS AND CONDITIONS

  • Our regular delivery time: AM delivery – 10:30am to 1pm; PM delivery – 2pm to 7pm.(For same day orders, please connect us first.)

  • Orders must be placed 3 - 4 days in advance. For urgent orders such as same day and next day deliveries, please contact us at (852) 2591 9391 to arrange.

  • Should you require your order to be delivered within a specific time range (for example, 2pm-3pm), please contact us at (852) 2591 9391 to arrange, additional HKD$150 will be charged.

  • Delivery special arrangement charge/delivery fee is for one delivery only. If the delivery is unsuccessful due to following:

    • Sender did not provide the correct or complete information.

    • No recipient/concierge to sign for the flowers (e.g. recipient is out of town, or moved)

    The flowers will be sent back to our shop and second delivery will be rearranged and will be charged a delivery fee.

  • Typhoon 8 and above & Black Rainstorm Signal: The flowers will be delivered on the next available day.

  • For Valentine’s Day and Mother’s Day orders, time slot selection is not available; all orders will be delivered from 9am-6pm.

  • Cancellation of orders not accepted. All floral products are non-exchangeable and non-refundable.

  • If the matching flowers/foliage pictured are unavailable, we will substitute this for a flower in a similar style and colour, of equal or greater value.
    Please note as with all natural products , the colours shown on the website may vary slightly with each supply of fresh flowers.

 

HOW TO ORDER

  • Order via phone: call +852 2591 9391 during our regular business hours, Monday to Saturday 10:30am to 7pm (except public holidays).

  • Order via email: cs@flourishflowershk.com tell us how you want the flowers and where and when to deliver, and your phone number. Our staff will get in touch with you as soon as we receive the email.

  • Order online: pick the flowers you like on our product pages and get them delivered.

  • Meet our florists at our store!
    (Basement Shop 30, Lee Tung Avenue, 200 Queen’s Road East, Wan Chai, Hong Kong)

 

SHIPPING COSTS(2024)

  • Wan Chai — HK$100.00

  • Hong Kong Eastern District — HK$100.00

  • Central,Mid-levels,Admiralty,Western District — HK$100.00

  • Causeway Bay, Happy Valley, Tai Hang, Jardine's Lookout — HK$100.00

  • Hong Kong Southern District, The Peak, Ocean Park — HK$150.00

  • Kowloon — HK$250.00

  • New Territories -Yuen Long,Tai Po,Sha Tin,North District — HK$300.00

  • New Territories -Tuen Mun District —HK$300

  • New Territories - Kwai Tsing/Tsuen Wan District — HK$250.00

  • Sai Kung,Clear Water Bay, Tseung Kwan O, Tiu Keng Leng,Hang Hau — HK$300.00

  • Tung Chung Airport, DisneyLand — HK$400.00

  • Pick Up At Our Store - Free
    (Shop B30, Lee Tung Avenue, 200 Queen’s Road East, Wan Chai, Hong Kong,10:30 - 19:30)

*Delivery charges will be calculated at checkout.
*We do not provide delivery service to Outlying Islands for now.